WE ANSWER YOUR QUESTIONS
How does the shipping work?
we ship worldwide with DHL.
shipping prices starts from 20$ to 30$ up to 2 kilos Depending on where are you located ?.
shipping time : it takes from 5 to 10 days till you have your order starting from the time you paid if you have ordered a product that is still on our stock . and it will take 10 to 15 days if you custom any product.
you will have a tracking number in one or two days after the payment is sent .
if you have any more questions , please contact us .
How can i make sure this jacket size fits me ?
please check on the third picture of any jacket page , you will find a photo with a jacket picture from front and the back and there are some red lines on it A,B,C,D and D.
on the description of the jacket there are numbers by CM for A,B,C,D,E , please get one of your good fitting jacket and measure A,B,C,D,E and compare to our jacket , if they are same or bigger one or two cm that means this jacket will fit you good , if it smaller then your jacket then please contact us and we will make you a very unique jacket that fits you well .
if you still have any questions please contact us and we will get back to you in 24 H.
what if i didn't like the product after i recieved it ?
if you didn't like the product after you have received it or there was any issue or damage with it . please contact us with a report of the issue
- in case if you just changed your mind and you don't want to have the product , we will pay you the full amount of the product but without ( the shipping cost and if there was a import tax fee on your country )
- in case of any issue or damage on the product , you will be offered to
- cancel the order and get your full amount of money + the shipping or
- we make you a new product and you will not be charged any extra money
and we take back our first product.
if you have any more questions please contact us
can i custom any product?
and how that works ?
custom service is available on all products , please go to our contact page and choose what you like to make , preferable colors , kites and size and we will get in contact with you in 24H and help you with pictures of kites and design your unique piece , please leave you whatsapp no on the contact form for fast access .
can i donate a kite ?what will i get in return?
yes you can a donate a kite and you will get 20-50 % discount on any of our products depends on how old and big is your kite ?
in this case please contact us for our shipping adress and send us a picture of the kite.
if you have any question please contact us.
do you make special prices for surf shops?or if we order more then one item ?
Yes , for shops or big orders we have special prices from 10-50 % discounts depends on how big is your order .
if you have any more questions, please contact us .
can i have a jacket with fleece inside ?
yes , you can .
we have two types of jackets : 1- with a high quality fleece layer from inside .
2- just two layers of kite fabric .
if you have any question , please contact us .
can i create my own design or a different pattern ?
can i pay with PayPal? or Bank transfer ?
yes we accept both Paypal and Bank transfer .